Privacy Policy — mamat24

This Privacy Policy ("Policy") is issued by mamat24 ("the Company", "we", "us", "our"), the operator of the online gaming platform located at https://mamat24.cam ("the Platform"). This Policy describes how we collect, use, disclose, store, and protect personal data obtained from or about individuals ("Players", "Users", "you") who register an account with or access the Platform.

mamat24 takes data privacy seriously. We operate in a regulated environment and are subject to data protection obligations that govern how personal information must be handled. This Policy is designed to give you a clear and complete understanding of our data practices so that you can make informed decisions about your relationship with the Platform.

By registering an account on the Platform, using any mamat24 service, or continuing to browse the Platform after this Policy has been made available to you, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. This Policy should be read in conjunction with our Terms & Conditions.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

mamat24 collects personal data across several categories depending on the nature of your interaction with the Platform. The table below summarises the types of data we collect and the context in which they are collected.

mamat24 collects personal data through the following channels and mechanisms:

4.1 Direct Collection

Data you provide to us directly when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, participate in a promotion, or update your account settings.

4.2 Automated Collection

Data that is automatically collected when you use the Platform, including through cookies, server log files, and our analytics infrastructure. This includes technical data such as your IP address, device identifiers, and gameplay session data.

4.3 Third-Party Sources

Data we receive from trusted third-party service providers involved in delivering our services, including:

• Payment processors such as FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong — for the purpose of verifying and completing financial transactions.
• Identity verification and KYC service providers who assist in validating the identity documents you submit.
• Fraud detection and anti-money laundering screening providers who cross-reference your details against watch lists and risk databases.

mamat24 processes your personal data for the following purposes:

• Account Registration and Management: To create and maintain your player account, verify your identity, and administer your relationship with the Platform.
• Service Delivery: To provide you with access to games, sports betting markets, live casino products, and other Platform features, and to process deposits and withdrawals via Malaysian payment channels.
• Identity Verification (KYC): To verify your age (minimum 21 years), identity, and residential address in accordance with our regulatory obligations and responsible gambling commitments.
• Fraud and Crime Prevention: To detect, investigate, and prevent fraudulent transactions, money laundering, identity theft, and other unlawful activities on the Platform.
• Customer Support: To respond to your enquiries, resolve disputes, and manage your account-related requests efficiently.
• Responsible Gambling: To monitor gameplay patterns for signs of problem gambling behaviour, enforce self-exclusion requests, and administer deposit and session limits set by you.
• Legal Compliance: To comply with applicable laws, regulations, court orders, and requests from regulatory or law enforcement authorities.
• Platform Improvement: To analyse usage data, identify technical issues, test new features, and improve the overall quality and performance of the Platform.
• Marketing Communications (where consented): To send you promotional offers, bonus notifications, and updates about new features if you have opted in to receive such communications. You may withdraw marketing consent at any time through your account settings.

mamat24 processes personal data on one or more of the following legal bases:

mamat24 does not sell, rent, or trade personal data. We may share personal data with third parties only in the limited circumstances described below.

7.1 Service Providers (Data Processors)

We share data with carefully selected third-party service providers who process data on our behalf under binding data processing agreements. These include payment gateway operators (such as FPX and DuitNow), identity verification platforms, cloud hosting and infrastructure providers, fraud detection services, and customer support software providers. All processors are required to maintain data security standards equivalent to those applied by mamat24.

7.2 Regulatory and Legal Disclosures

mamat24 may disclose personal data to regulatory authorities, law enforcement bodies, courts, or other governmental entities where required to do so by applicable law, court order, or in connection with the investigation of suspected illegal activity or breaches of our Terms and Conditions.

7.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or restructuring of the mamat24 business, personal data held by the Platform may be transferred to the acquiring entity. You will be notified of any such transfer and any material change to the applicable privacy terms.

mamat24 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal obligations, or to resolve disputes and enforce our agreements.

• Active Account Data: Retained for the duration of your active account relationship with mamat24 and for a period of at least five (5) years following account closure, in compliance with standard financial record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, as required by anti-money laundering regulations applicable to gaming operators.
• Transaction Records: Retained for a minimum of five (5) years for financial compliance and audit trail purposes.
• Support Communications: Retained for a minimum of two (2) years following the resolution of the relevant support interaction.
• Cookie and Technical Data: Retained for the period stated in our cookie settings, typically between 30 days and 24 months depending on the cookie category.
• Marketing Preferences: Retained until you withdraw consent or close your account, whichever occurs first.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with an identified individual.

The mamat24 Platform uses cookies and similar tracking technologies to deliver and improve our services. Cookies are small text files placed on your device when you visit the Platform. They allow us to recognise your browser, remember your preferences, and analyse how the Platform is used.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These enable core features such as account authentication, session management, and security protections. These cookies cannot be disabled.
• Functional Cookies: Used to remember your preferences and personalise your experience, such as language settings, remembered login details, and responsible gambling limit preferences.
• Analytics Cookies: Used to collect aggregated and anonymised data about how players use the Platform — including pages visited, features used, and error events — to help us improve the Platform over time.
• Security Cookies: Used to support fraud detection and account security functions, including detecting unusual login patterns and flagging suspicious activity.

You can manage non-essential cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

mamat24 respects your rights in relation to your personal data. The following rights are available to all registered players on the Platform. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request".

The mamat24 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect or process personal data from individuals under the age of 21. If you are under 21, you must not register an account on or use the Platform in any way.

If mamat24 becomes aware that personal data has been collected from an individual under the minimum age, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor may have registered on the Platform using your details or otherwise, please contact us immediately at [email protected].

mamat24 implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. Our security programme includes the following controls:

• 256-bit SSL/TLS encryption for all data transmitted between players' devices and the Platform.
• Encrypted storage of sensitive data at rest, including KYC documents and financial records.
• Role-based access controls that restrict access to personal data to authorised personnel only.
• Multi-factor authentication requirements for internal systems that process personal data.
• Regular internal security audits and vulnerability assessments.
• Incident response procedures for managing and reporting data security incidents within required timeframes.
• Employee training and awareness programmes covering data protection and information security responsibilities.

While mamat24 takes every reasonable precaution to protect your personal data, no system is completely infallible. In the event of a data security incident that affects your personal data, we will notify you in accordance with applicable notification obligations and take all necessary steps to contain and remediate the incident.

The mamat24 Platform may contain references to third-party services such as payment providers. Please note that mamat24 does not control the privacy practices of third-party platforms and is not responsible for the content or privacy policies of any external services. We encourage you to review the privacy policies of any third-party service you interact with in connection with the use of the Platform.

mamat24 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this Policy, we will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect.

We encourage you to review this Policy periodically. The "Last updated" date at the top of this page reflects the most recent revision. Your continued use of the Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms.

This Policy was last updated on 1 January 2026 and supersedes all previous versions of the mamat24 Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which mamat24 handles your personal data, please contact our Data Privacy team through the following channels: